Warranty Info
BAGS & CASES
Gruv Gear bags and cases are warranted to be free from defects caused by faulty materials or workmanship for a period of two years from the date of purchase. The liability of Gruv Gear under this warranty is limited to repairing, replacing, or at its option issuing credit for any of its products which are returned by purchaser during such period provided, however, that:
- Customer presents sales receipt clearly indicating date of purchase to confirm product is within warranty coverage period.
- Defective merchandise is returned to Gruv Gear accompanied by a report of findings indicating the basis of/for rejection and with transportation charges paid by the purchaser.
- That such defects exist and have not been caused by abuse, misuse, neglect, improper installation or assembly, repair, alteration or accident.
SMALL ACCESSORIES
High-wear items such as the String Muters and Straps may be returned unopened or unused for a refund or exchanged within 30 days of purchase. Opened or used items will be charged a 15% restocking fee. Items must be sent postage prepaid in original, unopened packaging, or show no signs of use. See our Store Policy for more details.
KRANE CARTS
Our Krane utility carts come with a Limited Lifetime Warranty against defects in materials and workmanship. Warranty service for claims will be provided at no charge to the customer residing in USA, except shipping and handling costs, with proper GRUV GEAR authorization by requesting an RMA (Return Merchandise Authorization) number. Warranty only applies to end users who purchased directly from GRUV GEAR's website who are USA residents. Warranty terms and details may vary for purchases made with GRUV GEAR's Authorized Resellers.
HOW TO OBTAIN SERVICE
Prior to returning merchandise, you must contact us to obtain an RMA (Return Merchandise Authorization) number. You will be asked to send your unit freight prepaid, and we'll send an invoice for shipping any replacement product(s), if applicable. No C.O.D. shipments will be accepted.
TRANSFER OF OWNERSHIP
GRUV GEAR allows transfer of warranty to new owners if the product is sold during its warranty period. The new owner must notify GRUV GEAR within 10 days to validate the transfer and confirm the expiry date.
WHAT IS NOT COVERED
The warranty does not cover the following:
- Normal wear & tear
- Moving parts and bearings
- Abuse or neglect
- Damage by a common carrier
GRUV GEAR reserves the right to determine what constitutes unreasonable use, and therefore whether a repair is subject to the warranty agreement. This limited warranty is the only expressed warranty by GRUV GEAR. GRUV GEAR authorizes no dealer or person to vary the terms of this warranty or make any other expressed warranties or guarantees.
In no event shall GRUV GEAR be liable for collateral or consequential damages of any nature. This warranty is in lieu of all other warranties expressed or implied.